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Workshop Summary

Duration: 1 Day

Next workshop: 14th May 2020  |  30th September 2020

Delivery: Open Workshops/In-house Available

Workshop Description

Are you forever trying to find innovative ways to enhance the performance of your business and/or function? Would you like to learn about and implement the latest concepts for improving business performance? If so, the ‘Improving Business Performance’ course is for you! 


What will you take away from this workshop?

  • An understanding of your duties and responsibilities under current Health and Safety legislation
  • Approaches to conducting a risk assessment in the workplace and of work processes
  • Approaches to business process improvements including:
    • Business Process Management
    • Business Process Modelling
    • Business Process Re-engineering
    • How to set objectives which are SMART
    • How SWOT analysis can aid identification of improvements required
    • An awareness of Total Quality Management (TQM) and how this can be applied to your place of work

Organisation-wide goals

Identify and prioritise workloads based on the wider goals of the organisation 


Without prioritising your work, you could see several consequences. Explore a number of prioritisation techniques


Explore the importance of embedding a quality culture to improve organisational performance

Total Quality Management system

Go through the importance and the steps to create a total quality management system to implement within your workplace

SAW Template - Improving Business Performance


Workshop Content

This course is spread out over 1 day with the workshops starting at 10:00 and finishing at 16:30.

  • This workshop is being hosted at our own centre in Twickenham, a short train journey from Waterloo and an even shorter 2-minute walk from Twickenham station!
  • You will meet our experienced and talented management facilitators. All with a strong history of business and management experience by doing and teaching, you get the very best.
  • Expect an informal, fun and very interactive learning experience! Everyone learns differently, so we use a variety of learning interventions:
    - Group Discussions
    - Individual Activities
    - Videos
    - Debates
    - Skills Practice
  • All of the learning content used in our workshops are based on the principles of best practices, aligned to recognised theories and management models.
  • There are no exams for this short course.
  •  Contributes towards your 20% off the job training. 

Who can benefit from this course?

New Manager

Business Administration Apprentices

Those undertaking a Business Administration apprenticeship will benefit from this one day workshop, as it aligns perfectly with your qualification. If you are an apprentice with Hawk Training, please talk to your tutor about these Super Administrator Workshops. 



Anyone in an administrative position and wants to learn more about improving the overall performance of a business and motivating a team to success. This one day workshop will help you improve and balance your daily activities. 

Ticket Prices

Hawk Business Administrator Apprentices

Free of charge

1 full day of training for you or a team member on a business administrator apprenticeship

Handouts and templates

Individuals, Groups and Teams 


Per Person, Ex VAT*

1 full day of training for you or your team

Handouts and templates
*Minimum group of 3 for open workshops
Minimum group of 6 for in-house training, Maximum of 12 per cohort