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Workshop Summary

Duration: 1 Day

Next workshop: 26th March 2020  |  30th July 2020  |  26th November 2020

Delivery: Open Workshops/In-house Available

Workshop Description

Would you like to improve your communication skills and be able to communicate with others with confidence? Then our ‘Effective communication’ course is the course for you! The course covers areas from barriers and enablers to effective communication, effective questioning and active listening techniques and much more!


What will you take away from this workshop?

  • The ability to identify your own personal blockers and enablers to success
  • An awareness of your own belief system and ‘broken record’
  • Approaches to reduce your own internal critic
  • How to identify others language patterns and adapt your approach- VAK
  • An awareness of effective questioning techniques, allowing you to funnel conversations to achieve positive outcomes
  • An understanding of the skills associated to building and maintaining rapport with others
  • An awareness of Meta Programmes which explore motivational strategies – Moving towards or Moving away from
  • An awareness of four key behavioural styles and how to manage the relationship effectively

Communication barriers and enablers

What barriers effect communication? Discuss and discover to change barriers into enablers

Levels of Listening

Explore the power of listening for potential and the whole purpose of communication. Silence is a powerful tool, see how it can be used in communication

Agility and Confidence

Review adaptive approaches to communication to become agile and ready for any conversation. Grow confidence in yourself

Behavioural Styles

Identifying four key behavioural styles and how to manage any relationship effectively

SAW - Effective Communication


Workshop Content

This course is spread out over 1 day with the workshops starting at 10:00 and finishing at 16:30.

  • This workshop is being hosted at our own centre in Twickenham, a short train journey from Waterloo and an even shorter 2-minute walk from Twickenham station!
  • You will meet our experienced and talented management facilitators. All with a strong history of business and management experience by doing and teaching, you get the very best.
  • Expect an informal, fun and very interactive learning experience! Everyone learns differently, so we use a variety of learning interventions:
    - Group Discussions
    - Individual Activities
    - Videos
    - Debates
    - Skills Practice
  • All of the learning content used in our workshops are based on the principles of best practices, aligned to recognised theories and management models.
  • There are no exams for this short course.
  • Contributes towards your 20% off the job training. 


Who can benefit from this course?

New Manager

Business Administration Apprentices

Those undertaking a Business Administration apprenticeship will benefit from this one day workshop, as it aligns perfectly with your qualification. If you are an apprentice with Hawk Training, please talk to your tutor about these Super Administrator Workshops. 



Anyone in an administrative position and wants to learn more about communication and discovering more ways to engage with your team and others across the organisation.  This one day workshop will help you improve and balance your daily activities. 

Ticket Prices

Hawk Business Administrator Apprentices

Free of charge

1 full day of training for you or a team member on a business administrator apprenticeship

Handouts and templates

Individuals, Groups and Teams 


Per Person, Ex VAT*

1 full day of training for you or your team

Handouts and templates
*Minimum group of 3 for open workshops
Minimum group of 6 for in-house training, Maximum of 12 per cohort