In our ever-changing business world we are bombarded with challenging situations, which require creative and sometime innovative solutions.
Problems occur when something is not behaving in the way it should or the way that was expected and we need to take an action.
The workshop explores the power of ‘group thinking’ to solve problems known as connectional intelligence- harnessing the power of others to arrive at a solution and create a sense of ownership.
We will explore traditional problem solving models such as the systematic approach and fishbone diagrams to some of the work by Edward De Bono ‘The six thinking hats’ renowned for his creative thinking.
The workshop will provide you with ideas and processes for addressing everyday problems to the more complex and risky issues.
What will I develop?
By the end of the workshop you will have developed:
An understanding of how to define the problem – Fix it or do it
An understanding of how to assess the scale of the problem
An understanding of how to gather and collate the required information
An understanding of how to identify the actual root cause
An understanding of the power of ‘Group Thinking’
An understanding of how to rate the options
A method to arrive at a decision
A process for monitoring the results and making tweaks
What will it cover?
How to assess the problem – Seeking feedback and evidence
How urgent is the problem – what action is required and who needs to be involved
How to understand the root cause of the problem- people, systems or equipment- When did the problem arise, what changed and what might be solution
Introduction to a variety of generic models and theorists to apply to the problem
How to review your findings and consider the impacts of taking action or considering that no action is required – is it really a problem and is it your problem to solve
How to engage others in the process of arriving at a solution- there are always multiple approaches and solutions- which is the best fit for you, the team and the organisation now and in the future
How to assess impacts such as finance, resources, time and people
How will you implement the solution – is there an opportunity to run a pilot or assess mentally before implementing the final solution
How to create a plan for ongoing monitoring of the solution
Is it right for me?
The workshop is ideal for anyone involved with managing others, processes, stakeholders and or equipment.
If you are involved with customer service internally or externally or change management you may find this a useful workshop to add to your skills.
Locations we deliver to:
Marble Arch - Edgware Road
86 Edgware Rd
Hawk Training - Twickenham
70 London Road
Why not bring the training in-house?
We offer in-house training to cohorts. Contact us to find out more!
Get in touch today!
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