Conflict is a powerful motivator and emotive and can be used to enhance as well as destroy professional and personal relationships.
The aim of conflict management is to enhance learning and group outcomes. Conflict is part of life and we all need to be able to identify conflict and manage the situation effectively, sensibly and with empathy to arrive at a solution, which adds value and moves a situation forwards.
The workshop will develop your skill to be able to address grievances and disputes arriving at a solution that is acceptable to all involved as well as maintaining the relationship.
Conflict can be very positive and productive we have to have the confidence and skill to be able to capture the passion whilst defusing the destructive nature of conflict and moving the other person back to a stable state.
What will I develop?
The workshop will develop your skills:
Enabling you to identify conflict
To act quickly avoiding the conflict spreading, embedding and going underground
To create a plan to use conflict to drive high-performance teams
To maintain relationships whilst implementing a workable solution
To use proven techniques to defuse conflict situations
To create a plan to reduce /remove future conflict whilst using the emotions to drive performance
What will it cover?
The workshop will develop your skills and knowledge to be able:
To understand and be able to Identify the drivers/reasons for conflict
To understand and be able to Identify your personal barriers
To be self and others aware to be aware of the signs of conflict
To be able to remove your own personal emotional reaction to conflict and be rational
To be ale to assess the conflict understanding the motivators and investigate the situation
To be able to have a constructive conversation to understand others point of view
To be able to elicit options and solutions
To be able to create a plan of action to move the situation forward
To implement the plan and evaluate
Create a strategy to prevent future conflict
Avoid the pitfalls
Is it right for me?
The workshop is ideal for anyone who has or might have to manage conflict in the workplace with internal and or external stakeholders. Project managers or coordinators may also find this enlightening adding/recapping their skills and knowledge
Locations we deliver to:
Marble Arch - Edgware Road
86 Edgware Rd
Hawk Training - Twickenham
70 London Road
Why not bring the training in-house?
We offer in-house training to cohorts. Contact us to find out more!
Get in Touch
Get an answer from our expert Course and Careers Advisors by contacting us.