The Level 2 Customer Service Apprenticeship Standard has been designed for those in various job roles including  Customer Service Assistants, Customer Service Agents and Customer Service Trainees, or for anyone who is looking to develop their Customer Service skills in preparation for enhanced career prospects. This programme can take up to 15 months to achieve and has been designed for individuals who are at the start of their career and who wish to take their first steps into the customer service sector, as well as those who may already have developed practical experience but who wish to develop their theoretical understanding of customer service.


This apprenticeship is perfect for:

  • Sales Representatives
  • First Line Support Officers
  • Front of House Administrators
  • Junior Account Managers
  • Client Service Administrators
  • and many other client-focused or facing roles


The Benefits:

This apprenticeship focuses on improving business performance and enhancing employees' skillsets. Learners can learn whilst they earn with plenty of professional support. They will be assigned a qualified tutor to provide them with help and support delivered by a blended learning approach through on and off the job training to ensure they develop the skills required for their role and to support their learning style.

Learners develop competence and confidence at work with a range of resources designed to allow access to online learning, videos, workshops and more 24/7.

Employers have the opportunity to incorporate their in-house training programme alongside the apprenticeship to gain maximum value, enhance organisational impact and maximise employee development.


How to Apply:

If you are an employer

If you’re an employer, you can start apprenticeships at any time of the year, provided your staff meet the entry requirements. 

  • If your annual pay bill is over £3 million, you can begin set up through the Apprenticeship Service.
  • If your annual pay bill is under £3 million, you can set up payment below.

If you are seeking an apprenticeship and employment

If you’re seeking an apprenticeship and employment, you can search our apprenticeship vacancies. For any enquiries, you can contact us on 020 8891 0992, alternatively, please contact us via the Contact Us form.

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