We are committed to protecting your privacy. This privacy policy applies to our website and sub-websites and our associated platforms owned or operated by Hawk Training. This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. By using the website(s) or any of our services, you consent to the data practices described in this privacy policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the websites or our services.
We may update this Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. This helps you to always be aware of what information we collect, how we use it and under what circumstances, if any, it is disclosed. Your continued use of the website(s), our services, and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.
If you have any questions about this Privacy Policy or our treatment of the information you provide us, please email privacy@hawktraining.com
If you have any complaints or questions regarding your data or a Subject Access Request (SAR), please email privacy@hawktraining.com
This website is operated by Hawk Management (UK) Limited (Hawk). Unless stated otherwise, Hawk is the data controller in respect of all personal data collected on our website(s) which means that we are responsible for ensuring that we do so in full compliance with data protection and all related privacy laws.
This Privacy Policy explains what information is collected about you, how we use it and the steps taken to keep it secure.
Please note, our website may contain links to other websites which are provided for your convenience. We are responsible for our own security of the website and practices. For other websites, please refer to their own Privacy Policies.
The Information we collect and its sources
In order to provide our services, we obtain details including:
The information will be obtained from our websites, telephone conversations, emails, written and verbal communications and from records of training sessions or meetings.
We may add information you supply with other information that we obtain from our dealings with you (such as where we have worked with you in the past or you have received training with us in the past).
If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that you are authorised to disclose it to us, and to consent to its use on their behalf, before doing so.
This website uses cookies to improve the user’s experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's device.
Cookies are small files saved to the user's device that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their device, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your device in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].
Other cookies may be stored to your device by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
If you select decline on our cookie pop up then we won't track your information when you visit our site. But in order to comply with your preferences, we'll have to use just one tiny cookie so that you're not asked to make this choice again.
All personal information we collect about you or other individuals will be used and protected by us in accordance with current data protection legislation and this Privacy Policy.
We will mainly use your personal information:
Your personal information may be used by the Department for Education (DFE) to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN) and a personal learning record (PLR). Your information will be securely destroyed after it is no longer required for these purposes.
The legal basis for the collection and processing of your personal data is:
We would like to contact you and/or any person whose information you provide to us with invitations to enjoy other products and services we provide (where you have agreed). This may include newsletters to inform you and/or them about offers and opportunities that are available and about a range of other initiatives in a number of ways, including by text message or by email.
Details on how to opt-in to or opt-out of receiving newsletters and offers can be found on relevant areas of our website, on relevant forms you complete and/or in the electronic message you receive.
You and any other person you provide information for can change your/their mind about whether you wish to receive details of our offers and opportunities at any time. You may change your preferences using our contact details above or by following the instructions found at the bottom of each of our emails.
We take the security of personal information seriously. We use several layers of security technology such as firewalls and security certificates to safeguard your and other’s information. We also have procedures in place to ensure our computer systems, databases, servers and paper stores are protected against unauthorised disclosure, use, loss and damage.
We only use third party service providers where we are satisfied that they provide their own adequate security of your personal data.
We may monitor or record telephone calls for training and quality purposes.
We have several set durations for the retention of personal information depending on the information used. We regularly review the personal data we hold and will delete anything we no longer need.
For information stored for the purpose of marketing, we normally keep your personal data for 24 months, although we will review your data sooner should you become disengaged with us.
For information stored for the purpose of training and education, we follow the Education and Skills Funding Agency retention policy, personal data will only be retained if a business need exists. We will also not keep your personal data longer than required.
If you are or have been on an apprenticeship programme with us, we are contractually required to retain data for 14 years (+1 for auditing purposes).
If you have applied for an apprenticeship but were unsuccessful in finding an apprenticeship or job then data is retained for up to 180 days.
If you are one of Hawk Training’s employees, then your data will be stored for up to 6 years (+ 1 for auditing purposes) after you have left the company.
We do not currently transfer your personal data outside of the European Economic Area (EEA). If this changes and we do need to transfer your personal data outside of the EEA, then we will take the proper steps to ensure your data is protected in accordance with the Privacy Policy and applicable laws.
You may update or correct personal information online using relevant membership areas or by contacting us at privacy@hawktraining.com. Please include your name and email address when contacting us so we can correctly identify you on our systems and ensure we amend the information for the correct person.
If you are providing updates or corrections about another person, we may require you to provide us with proof that you are authorised to provide that information to us.
You have a number of legal rights in respect of your personal data. These include:
