Hawk Training | Health and Safety Policy 

    1.0   AIM

    It is the aim of Hawk Training Group to safeguard the health and safety of all its employees, learners and visitors whilst at work and to pursue a policy which, as far as is reasonably practicable promotes the ‘Safe Learner’ and ensures learners ‘feel safe’ and that:

     Our business is conducted in accordance with the best practices for the promotion of health and safety at work including the prevention of general and occupational risks;


    • A safe and healthy working environment for learners on and off site is established and maintained at all operating locations and that risk assessment is carried out for physical hazards;


    • First aid, fire-fighting and evacuation measures are in place in all training and staff rooms for which employees, learners and visitors receive both verbal and written instructions;


    • There is full compliance with National Legislation for the health and safety both for employees at work, learners and the general public;


    • Accredited standards of training and instruction in matters of health and safety will be provided and maintained at all levels of employment and in particular relevant staff are qualified to carry out risk assessments on employer premises and/or work placements;


    • Co-operation of employees and learners, in promoting safe and healthy conditions and systems of work is encouraged by discussion and effective joint consultation;


    • An efficient advisory service in matters of health and safety is provided by our contractual partners, and reference should also be made to the HSE – website: www.hse.gov.uk.


    • The Health & Safety Officer is responsible for reviewing and updating this policy where necessary, this will also be reviewed as an origination annually.



    Andy Tyrer is the Health and Safety Officer. However, every staff member employed by Hawk Training has a responsibility for maintaining a healthy and safe working environment, which is free from hazards and may compromise the health and safety of others. It is the responsibility of all management and staff to:


    • Co-operate actively in promoting the ‘Safe Learner’ and achieving the aims of the Health and Safety policy statements and practice in order that learners ‘feel safe’;


    • Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions;


    • Work safely and efficiently by following correct operating procedures and by meeting statutory obligations;


    • Not to interfere or misuse anything which is provided in the interest’s health and safety;


    • Report and co-operate in the investigation of all accidents and incidents that lead, or may potentially lead, to injury and any shortfall in the protection arrangements.


    Staff must adhere to ‘Staff Health and Safety Practice’ appended to this policy.




    Health and Safety induction for staff

     Location of fire exits, evacuation procedure, assembly point, fire extinguishers, fire wardens and alarm;

    Appointed First Aider - Rachel Dutton, location of first aid kit / accident book and reporting of accidents procedure;

    ·        Use of Display Screen Equipment;

    ·        Manual Handling Procedures;

    ·        Kitchen area;

    ·        Reporting hazards;

    ·        Smoking policy;

    ·        Fire Drills;

    ·        Signing in / Signing out procedure;

    ·        All members of staff to complete a Health & Safety Induction Form to confirm understanding of responsibilities and understanding;

    ·        All new staff members to complete Cylix Health and Safety e-learning modules.


    Emergency first aid procedures

    Action to be taken in the event of an accident or injury at Hawk Training:

    Contact Alick Manchanayake, Isabelle Midgley, Melanie Guadagno or Rachael Dutton, the appointed first aiders immediately.


    Call ambulance if advised by first aider.


    If appointed first aider is not available, decide whether the casualty requires an ambulance and make 999 call if necessary. If he/she can be moved, but does not require ambulance, arrange transport to the nearest casualty department:


    West Middlesex University Hospital

    Twickenham Road, Isleworth, TW7 6AF

    Tel: 020 - 8560 - 2121

    Fax: 020 8321 5562


    Notify Directors of Hawk Training (Crawford Knott, Joanna Hayes, Vanessa Jones)

    First Aider to record details in accident book immediately

    Emergency evacuation procedures







    Regal House is provided with portable fire fighting equipment. Portable fire extinguishers are provided within all three stairways and to other areas where special risks are located i.e. kitchens, electrical equipment etc.   Each extinguisher has a label on it, which describes its method of operation in words and pictures. It will also tell you the type of fire it is suitable to extinguish.



    Regal House has a single-stage system. This means that when breaking the glass cover at one of the call points, bells will operate continuously throughout the premises. The call points are the small red boxes on the walls located within or adjacent to the main stairway and the two fire escape stairways. You should familiarise yourself with the call points in those parts of the premises that you may use.


    The fire alarm is tested weekly on a Monday morning at 10am. The purpose of this test is to ensure that the fire alarm system is functioning correctly and that all of the sounders are working. If you cannot hear the alarm or notice some other defect inform your fire warden who will report the fact to the building manager to rectify.


    A full fire evacuation exercise drill is completed every six months at Regal House and it is your duty under the Health and Safety At Work Act and under the terms of your lease to comply fully with the drill.



    The designated means of escape are the main stairway (for front wing, main entrance end tenants only), the rear fire escape stairway (for rear wing tenants only) and the station end fire escape stairway (for front wing, station end tenants only).


    When evacuating is in progress, three Fire Marshalls should be present to help with the evacuation.


    The Fire Marshalls are:

    ·        Andy Tyrer

    ·        Alick Manchanayake

    ·        Dominic Scorer

    ·        Jodee Deakin


    One Fire Marshall should be present at the fire exit on the ground floor to direct visitors / learners / Staff to the assembly point.


    One Fire Marshall should be at the fourth floor exit to direct visitors / learners / Staff to the safest evacuation route.

    One Fire Marshall should collect all registers / visitor book from the reception area. All rooms should be checked for visitors / learners / Staff and should be directed, if found to the nearest safe exit. If anyone is trapped within a given room, emergency services should be notified immediately. Upon carrying out a successful room check the last Fire Marshall should convene at the assembly point, where an attendance register is taken with the results passed on the senior Regal House Fire Marshall at the station end of the car park.


    No person may re-enter the building until the Regal House senior Fire Marshall has notified the Hawk Training Health and Safety representative.



    The invigilator should ensure that

    • Candidates stop writing
    • Collect the attendance report
    • Evacuate the examination room in line with this procedure
    • Advise candidates to leave scripts and belongings
    • Candidates leave the room in silence
    • Make sure candidates are supervised at all times and do not discuss the examination.
    • Make a note of the disruption and how long it lasted.
    • Allow candidates the full working time once given the all clear.
    • Make a full report to the awarding body.



    Special arrangements have been made for the evacuation of disabled and non-ambulant persons during any emergency. If you feel that you have any special needs that have not been addressed, you are asked to discuss them with your Fire marshal.


    The following procedure is to be set in place pending consultation with, plus an assessment of, disabled persons to establish Personal emergency Evacuation Plans and Standard Emergency Evacuation Plans.

    1.0 The Evacuation Procedure for Disabled Persons
    When a person has been identified as being disabled, the evacuation procedure to be initiated is as follows:

    1) If the disability is slight and the person can safely evacuate down the staircase an assistant is to be appointed to help them as necessary to evacuate from the Building Manager and is to accompany them to the evacuation assembly area.

    2) For a person having a severe disability that necessitates their being assisted out of the building one or more assistants must be appointed to give that assistance.

    3) There are no defined refuges in the building.

    4) The Building Manager is to be notified of the disabled persons on the floor, the degree of their disability, and the staircase landing refuge to where they will be taken in the event of a fire alarm operation. This information is needed for the Fire Marshall who will initiate the evacuation procedure for disabled persons in an alarm situation.

    5) Evacuation of disabled persons is to commence on the first operation of the fire alarm.

    6) The staircase is protected from a fire in a floor by a minimum one-hour fire resisting construction. The Fire Marshall will use his resources to assist in the evacuation of the disabled person as reliance cannot always be placed on the Fire Service attending the building and assisting disabled persons to evacuate - strike situation.

    7) When the staircase has cleared down from the floor above, the assistants must help the disabled person according to their needs to evacuate down the staircase and out of the building. For a severely disabled non-ambulant person it may be necessary to get them seated and to assist them down gently step by step.

    8) Once out of the building the Building Manager/Emergency Services must be notified.

    When an evacuation takes place, either in an emergency or a drill, always remember the danger from vehicular traffic if crossing a roadway or public thoroughfare.



    If you discover a fire or one is reported to you, you must first raise the alarm by shouting ‘FIRE’ and then operate the nearest fire alarm call point. Evacuate the area by using the NEAREST AVAILABLE FIRE EXIT, closing doors and if possible windows behind you.


    If you have been instructed in the use of fire extinguishers and you feel confident of your capabilities, use the nearest suitable fire extinguisher. If the fire cannot be immediately extinguished, or if conditions deteriorate, withdraw and leave the premises.


    If you hear the fire alarm operating immediately leave the premises by using the nearest available exit closing doors, and if possible, windows behind you. Follow any instructions given by fire wardens. Calmly walk down the stairs and proceed to the assembly point where a roll call will be carried out. (The designated assembly point is listed on page 2)


    Never stop to collect personal belongings en-route

    Do not use the lifts under any circumstances

    Always report for your roll call before leaving the area

    Do not re-enter the building until instructed to do so



    Raise the alarm by shouting ‘FIRE’ and then operate the nearest available fire alarm call point. The duty security guard at the ground floor reception will call the fire brigade via the 999 system.

    Evacuate the immediate area, directing employees and visitors to the nearest available fire exit. Ensure that disabled persons in the area are accompanied to the lift lobby for safe refuge and evacuation. You may designate one person to remain with them, but never stay yourself.


    Put on the high-visibility waistcoat and collect your roll call paperwork. Check all occupied and unoccupied areas including toilets and storerooms to ensure that no one is left behind.

    If you have been instructed in the use of fire extinguishers and you feel confident of your capabilities, use the nearest suitable fire extinguisher. If the fire cannot be immediately extinguished, or if conditions deteriorate, withdraw and leave the premises.

    Proceed to the assembly point and carry out a roll call.



    Evacuate the immediate area, directing employees and visitors to the nearest available fire exit. Ensure that disabled persons in the area are accompanied to the lift lobby for safe refuge and evacuation. You may designate one person to remain with them, but never stay yourself.


    Put on the high-visibility waistcoat and collect your roll call paperwork. Check all occupied and unoccupied areas including toilets and storerooms to ensure that no one is left behind.

    Proceed to the assembly point and carry out a roll call.



    Report the result of the roll call immediately to the senior fire warden located at assembly point B at St Mary’s terrace at the rear of the car park. It is imperative that you make the senior fire warden aware of any disabled persons left in the building or anyone who is unaccounted for. Await his/her further instructions before re-entering the premises.

    First Aid /Defibrillator Trained

    The following members of staff are qualified first aiders:

    • Alick Manchanayake
    • Melanie Guadagno
    • Isabelle Midgley
    • Rachael Dutton

    The following members of staff have been trained to use a defibrillator:

    • Andy Tyrer
    • Sarah Selvey

    Manual Handling

    All staff should not manually handle anything that appears too heavy. For further information, please consult the Health and Safety Representative, Andy Tyrer.

    Contact Number: 020 8891 0992

    Email Address: andy@hawktraining.com

    Opening Post

    All incoming items of post are to be checked for suspect packages

    Be particularly aware of jiffy bags and any parcels of unusual sizes.

    Check for unusual smells. Contact Twickenham Police Station immediately if unsure on 020 8607 9199.

    Use of Display Screen Equipment

    Ensure adequate lighting to prevent eye strain, also:


    • adequate contrast, with no glare or uncomfortable reflections
    • screen has a stable image which is adjustable & readable (kept clean)
    • take regular breaks from screen work
    • Adjust your keyboard and screen for comfort – try different positions
    • Report any pains in wrists, arms and neck to your manager
    • Allow adequate leg room for postural changes – don’t sit in the same position for prolonged periods
    • The chair should be adjustable for height and lumbar support
    • Footrests to be provided where necessary.

    Risk Assessments


    The following Risk Assessments are carried out and reviewed by the Health and Safety Officer.

    • Health and Safety at Work Risk Assessment (Annually)
    • Fire Risk Precautions Assessment (Annually)
    • COSSH (Annually/Where changes require update)
    • Disability Risk Assessment (Where applicable)
    • Pregnant Workers Risk Assessment (Where applicable)
    • Company Vehicle Checks (Annually)


    • Identify the hazards associated with work activities;
    • Identify who could be harmed by those hazards;
    • Identify how you manage the risks at present and what further steps might be required to reduce the risks further.
    • Identify substances, materials (including furniture and furnishings), processes etc have the potential to cause such an event, i.e. substances that burn or can explode and what might set them alight
    • Identify electrical appliances that could be potential sources of ignition


    Control measures

    • Record the findings of the assessment and inform those at risk of the controls;
    • Review the risk assessment on a regular basis, e.g. if the staff, the activity, or the equipment used change;
    • Feedback finding to Affected Staff / Company Directors.

    Finding are recorded along with appropriate control measures and actions.

    Outstanding actions are completed and updated prior to the target date.

    Accident Reporting and Investigation

    Accidents and incidents of work related ill-health must be recorded in the accident book.

    Accidents and incidents of ill health which result in an absence from work of more than three days must be reported on form F2508 or F2508A.

    Staff are made aware of the requirement to report all accidents at induction.

    The Health and Safety Officer should make this report on site.


    1. Injured person or the first-aider to report accident to designated person giving all relevant details.
    2. Designated person to enter the detail in the accident book taking care to ascertain exactly what occurred.
    3. Injuries which require the first aider to refer the injured person to hospital or to their doctor should be immediately notified to the senior company representative on site and notified to the company office by telephone.
    4. In such cases the senior company representative, accompanied by a representative of the employees, must investigate all the circumstances of how the injury was sustained and a company accident investigation report completed.
    5. The findings of the investigation will be examined by the Health and Safety Officer and the Managing Director with the objective of identifying measures to avoid a repetition.
    6. These control measures will be introduced after consultation by the senior representative with staff on site.
    7. Injuries or incidents at work leading to ill health which result in an absence from work of more than 3 days must be notified to the Health and Safety Executive using form F2508 or form F2508A. A copy of this document should be sent to the chief executive immediately.
    8. Steps 3 to 6 of this procedure should have already taken place but if they have not then they must be carried out immediately.
    9. Injuries or incidents leading to ill health which are more serious than those mentioned above (including injuries leading to death) must be notified to the HSE immediately by the quickest possible means (i.e. by telephone). This call must be followed by a written report on form F2508 or F2508A within seven days. (injuries specified as being reportable in this way are detailed under "other notification"). The Managing Director must also be notified as soon as possible.
    10. The accident location should be barriered off pending an investigation into the circumstances of the incident, which led to the injuries detailed at 9 above, by the Health and Safety Office accompanied by a representative of the staff. This investigation should include statements from all witnesses and any equipment involved in the incident should not be touched nor moved until the investigation has been concluded.
    11.  The investigators detailed in 10 above will discuss their findings with the Managing Director to identify measures needed to avoid a repetition.

    Testing and Maintenance

    The following testing and maintenance takes place to comply with statutory regulations:

    • Fire Alarm Testing (Weekly)
    • Fire Extinguisher Checks (Weekly)
    • Fire Extinguisher Certificate of Conformity – Updated Nov 2016
    • Emergency Lighting Test (Weekly)
    • Planned/Unplanned Fire Evacuations (When applicable)
    • Equipment Testing (Set Equipment Audit Days)
    • Fire Drills (Every 6 months)
    • Occupiers Compliance Survey (Annually)


    Bomb Threats 


    See: Regal House Terror EP document